Privacy Policy
Last updated: October 21, 2026
This Privacy Policy explains how GoodWorkVA LLC (“GoodWorkVA,” “we,” “us”) collects, uses, and shares personal information when you visit goodworkva.online, use our chat, fill out our forms, or talk with us. We keep it simple and honest. If you have a question, email hello@goodworkva.online.
Who this applies to
Our website and services are for businesses in the United States. This policy covers information about visitors, potential clients, and the people who contact us. It does not cover job applicants. Applications go through our recruitment partner.
Information we collect
Information you give us
When you fill out Find My VA, use our chatbot, email us, or call us, we may collect:
- Your name, business email address, and phone number
- Your business name and website
- The role you need, hours, time zone, and the tools you use
- Details about the work you need done, your ideal start date, and your budget
- Anything else you choose to share with us
Information collected automatically
When you visit our website, we and our service providers automatically collect some information, such as:
- Your IP address, browser, device type, and general location (city or region)
- Pages you visit, links you click, and how you move around the site
- The website or ad that brought you here, including campaign tags in the link
We collect this using cookies, pixels, and similar tools from the providers listed below.
How we use your information
- To answer your request, set up calls, and match you with virtual assistant candidates
- To send you emails about your request and, if you’re a lead or client, helpful updates about our services
- To send you text messages, only if you agreed to receive them (see “Text messages” below)
- To understand how people use our website and make it better
- To show you our ads on other websites and apps (called retargeting)
- To keep our website and accounts secure, prevent spam, and follow the law
Who we share it with
We do not sell your personal information for money. We share it only with:
- Our service providers, who help us run our business: Cloudflare (website hosting and security), Klaviyo (email), Google Analytics and Google Search Console (website analytics), Microsoft Clarity (how visitors use our pages), Meta (advertising), YouTube (video), and our customer management, calendar, and chat tools.
- Our team and partners, including our operations team and partner companies outside the United States, who help us match, manage, and support virtual assistants. They only get what they need and are bound by confidentiality.
- Others when the law requires it, or to protect our rights, our clients, or the public.
- A buyer or successor, if our business is ever sold or merged.
Some privacy laws treat sharing data for retargeting ads as “sharing.” You can opt out anytime on our Your Privacy Choices page.
Text messages
If you check the box to receive text messages, we’ll text you about your request and booked calls, including reminders. Reply STOP to stop or HELP for help. We never share or sell your mobile number or text-message consent to third parties for their marketing. See our SMS Terms.
Cookies and tracking
We use these tools on our website:
- Google Analytics 4: counts visits and shows which pages are useful.
- Microsoft Clarity: shows how visitors scroll and click, so we can fix confusing pages.
- Meta Pixel: measures our Facebook and Instagram ads and lets us show our ads to past visitors.
- YouTube: plays videos embedded on our site.
You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google’s opt-out add-on.
Do Not Track and Global Privacy Control
Our website does not respond to “Do Not Track” browser signals, because there’s no common standard for them. We do honor the Global Privacy Control (GPC) signal. If your browser sends it, we treat it as a request to opt out of retargeting ads.
Your choices
- Emails: click “unsubscribe” in any marketing email.
- Texts: reply STOP.
- Retargeting ads: use Your Privacy Choices or turn on GPC in your browser.
- See, fix, or delete your information: email hello@goodworkva.online. We’ll respond within 45 days.
How long we keep it
If you contact us but don’t become a client, we keep your information for up to 1 year and then delete it. If you become a client, we keep what we need for as long as you’re a client and as long as the law requires after that.
How we protect it
We use reasonable safeguards, including two-factor login, a password manager, central access control, NDAs, and removing access as soon as someone leaves. No system is perfectly secure, but we take protecting your information seriously. Learn more on our Security page.
Children
Our website is for businesses. It is not meant for children under 16, and we don’t knowingly collect their information.
California residents
California law lets you ask what personal information we share with third parties for their own direct marketing. We don’t share it for that purpose. To ask a question or make a request, email hello@goodworkva.online.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of this page.
Contact us
GoodWorkVA LLC
101 Montgomery Street, Suite 900-V, San Francisco, CA 94104
+1 (331) 370-2801
hello@goodworkva.online